Nuno Mateus – (TAS) SAT Responsible
Warranty + pro technical assistance service plans:
Pro technical assistance service plan up to 36 months
Faults or malfunctions
Make sure there is electricity at the socket where you connected the machine. If your machine incorporates a removable brushes’ system, please check their condition. If it is a battery powered machine, check that it is charged and or if the charger is charging correctly.
Please check the position of the torque adjustment ring. You may be willing to use the machine for a function that requires a better torque adjustment and the clutch is not tuned for it. Also check that the drill bit is tight in the chuck.
Pecol sells to consumers directly at its head office in Águeda and at its branches in Braga, Lisbon and Alverca or through its dealers. If you experience any difficulty finding a dealer, please send a message to firstname.lastname@example.org or email@example.com.
In case the estimate is rejected, the disassembled machines are returned. If the customer wants us to return the assembled machine, a minimum fee will be charged according to the technical service.
Your faulty tool can be sent to (TAS) SAT PECOL as the only authorised PECOL repair centre.
As a rule, you will get the repaired tool back after three to five business days.
During the warranty period, assuming the anomaly is caused by a defect in assembly or manufacture, the pick-up and delivery of the tool is free. For repairs, after the warranty period has expired, the pick-up and delivery of the machine will be charged depending on the type of machine, according to the following table: -Battery Compact Machine: 3.95 € (One Way) + 3.95 € (Return) -Electric machines up to 5kg: 3.95 € (One way) + 3.95 € (Return) -Machines over 5kg: 5.10 € (One Way) + 5.10 € (Return)
If you fill out the form or contact the call center till 5 p.m. on a business day, the pick-up can be made from the following day on.
The tool must be packed in a way to ensure its proper protection during transport, i.e., well plasticised, packed or protected, ensuring its integrity during transport.
The service plan is a preventive and corrective maintenance full service of machines that the customer can enjoy for 12, 24 or 36 months, depending on the type of machine.
The service plan is only available upon purchase. After this period, it is no longer possible to obtain the plan.
The service plan provides coverage ranging from pick-up to delivery, machine assembly/disassembly/cleaning and lubricant products/non-consumable internal wear parts/full machine inspection/tuning and machine adjustments and testing according to the machines selected for that plan.
The service plan is limited according to the typology of each machine, which can vary from 12, 24 or 36 months.